Terms Of Service


This Program is owned and operated by Smart Twenties Pty Ltd (ABN 78 620 167 759) trading as Sam Laura Brown (‘Sam Laura Brown’, ‘we’, ‘our’, or ‘us’).

Please read these Terms and Conditions (‘Terms’) carefully before you purchase or otherwise access our online program, Perfectionists Getting Shit Done (‘Program’). These Terms, along with our Site Terms and Conditions and our Privacy Policy (‘the Terms’), govern your access to and participation in the Program.

By accessing the Program, you:

  1. acknowledge that you have read, and agree to comply with and be legally bound by, these Terms; and
  2. warrant that you are over 18 years of age and have the legal capacity to enter into a binding contract.

We reserve the right to modify these Terms at any time, consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to initial use as well as periodically throughout your use of our Program. If at any time you choose not to accept these Terms, you should discontinue your use of our Program.

By continuing to access this Program, you are deemed to accept any future amendments to these Terms. If you are uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase. 


You may apply to access the Program by completing the application form and paying the Program Fee on our Site perfectionistsgettingshitdone.com (Site). You agree to provide accurate, current and complete information about yourself as requested or directed, and to promptly update this information to maintain its accuracy. We have the right to suspend or terminate your Program access if we suspect that such information is inaccurate or incomplete. We also reserve the right to deny your Program application for any reason.

Your access to the Program commences when your application has been accepted by us and you pay the price as displayed on our Site and in accordance with these Terms (‘Program Fees’). Your access to the Program continues until terminated under these Terms or the Program is taken down. We will provide you with 90 days notice should we plan to take down the Program.

To access the Program, you will be required to create an account. In doing so, you must provide accurate information, including your name, address, a valid email address and contact number. You must also be at least 18 years old. You agree to update this information if and when it changes. You are solely responsible for the activity that occurs on your account, so please keep your account password secure.


The Program Fee is $3,333 USD or 12 monthly installments of $333 USD.


The Program Fees are non-refundable except as required by law or at our sole discretion. We do not provide refunds and/or grant payment cancellation or postponement requests simply because your situation has changed or you have changed your mind.

If we determine that your refund request is valid, your access to the Program will cease and you must immediately cease using and destroy any materials provided to you in the Program.


Inside the Program, we will provide you with certain Program Entitlements, including group coaching calls, video modules and workbooks.

If a Force Majeure event of any kind requires that any Program Entitlements be delayed, they will either take place in a different allowable format or be rescheduled. You will not be entitled to any compensation for Program Entitlements that are unable to proceed due to a Force Majeure event.

Inside the Program, you will also be invited to participate in an online group. In order to be admitted and retain access to the group, you will be required to comply with its rules, including the rules provided by the hosting platform. If you breach the rules of the online group, your access to the group will be revoked and, depending on the severity of the breach, your access to the Program may also be revoked.

We reserve the right to cease operating any associated online group with 7 days’ notice to you.


As part of the Program, we will provide you with coaching both via scheduled calls and our online forum. If any information is required from you in order for us to best perform this service, you agree to provide it and that it will be accurate and complete to the best of your knowledge. Said information will be treated in accordance with our Privacy Policy.

You acknowledge that this service does not constitute professional advice and is not provided with the intention of diagnosing or treating any mental or physical health concern or issue, and you must seek the advice of an external health professional should you wish to proceed with a diagnosis or treatment. You agree to fully engage with the services and be responsible for implementing any strategies or techniques discussed, and to not be under the influence of drugs or alcohol while the services are being performed.

As part of the coaching service, you may also receive feedback, suggestions, strategies or techniques from others, whether these are third parties or other Program participants via informal peer coaching. You acknowledge that this also does not constitute professional advice, and it is at your discretion as to whether you take it on board.

You acknowledge that we do not purport that any entitlements you receive as part of the Program, including any coaching provided by us, third parties or other participants, is suitable for you. We cannot be held responsible for your reliance on any information provided through the Program and you acknowledge that you are solely responsible for determining whether the Program and its entitlements are suitable for you and your needs.


We are committed to your satisfaction with the Program. Should you have any concerns or be dissatisfied in any way, please contact us via support@samlaurabrown.com and include:

  1. your name;
  2. the email address you used to apply for the Program;
  3. details of your concern or complaint;
  4. details of what you would like us to do to resolve the matter; and 
  5. copies of any relevant correspondence.

We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days. If we are unable to do so, we will provide an explanation accordingly.

You agree not to engage in any behaviour, in public or in private, that is negative or derogatory towards us, and we agree to the same. This includes (but is not limited to) communications with third parties or posting on social media.

Where a dispute cannot be resolved, it will be submitted for mediation in accordance with The Arbitrators and Mediators Australia Mediation and Conciliation Rules. Should the dispute be unable to be resolved at mediation, you agree to submit to the exclusive jurisdiction of the courts of the State or Territory where we are located.


As part of the Program, you will have access to certain materials, including courses, workbooks, forms, templates, webinars, digital products and other content (‘Materials’). We retain ownership of all Intellectual Property Rights (including copyright) in the Program and the Materials.

To the extent required for participation in the Program, you are granted a non-exclusive, non-transferable, single-use, limited license to access and use the Materials for your own personal use, and you agree not to:

  1. modify the Materials; 
  2. copy or share the Materials or in any way cause or allow them to be copied or shared; 
  3. assign or transfer your access to the Program to any other person without our express written consent; or
  4. sublicense, publish, sell, or provide the Materials to, or otherwise allow them to be used by, third parties.

Your use of the Materials may also be subject to our Site Terms and Conditions and Privacy Policy.

If you infringe our Intellectual Property Rights, we reserve the right to terminate your access to the Program and the Materials without refund and pursue legal remedies. 

For any intellectual property that you provide us with through your participation in the Program (‘Participant Content’), you warrant that you are the owner of this intellectual property and indemnify us against any claim made by a third party arising out of any breach of intellectual property rights from our use of the Participant Content (including distribution for promotional purposes). By participating in the Program, you grant us a non-exclusive, irrevocable, royalty-free, perpetual license to use and reproduce your Participant Content at our discretion.


You acknowledge that part of your Program may include recording (in audio and/or video format) your participation in the Program, where you may feature prominently. These recordings are both for the purposes of providing the Program and for us to use in our promotional material to market the Program. You consent to our use of these recordings without restriction, including but not limited to our ability to modify, publish, reproduce or distribute them at our discretion.


Where you decide to submit content to our Site or Program, you:

  • warrant that you are the sole author and owner of the intellectual property and any other rights in any content provided (or have the right to use that content with appropriate consents and permissions);
  • give us permission to post or otherwise use that feedback on our social media or other channels;
  • waive any and all existing and future moral rights (as defined in the Copyright Act 1968 (Cth)) in the content you provide us with;
  • warrant that any content provided does not violate these Terms; and
  • warrant that you are at least 18 years old.

We reserve the right to remove any content you submit if it contains:

  • libellous or otherwise unlawful, abusive or obscene material;
  • personal attacks on our employees or another contributor;
  • material that discloses your personal information; or
  • information that is unrelated.

Our Site and Program may feature user reviews of the Program and/or services. These reviews in no way represent our views or opinions, but are the sole product of their creator. We disclaim all liability with respect to any content submitted by any users.


In our Program, we present real-life examples of and insights into other customers’ and/or clients’ experiences with our products and/or services for illustration purposes only. Any results presented demonstrate to users what can be possible, but are not intended to represent or guarantee that any current or future users of our programs, courses, products and/or services will achieve the same or similar results.

Where you have provided testimonials (in any format), you acknowledge that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.


We reserve the right to terminate your access to the Program with immediate effect if:

  1. you do not pay the Program Fees when due;
  2. you infringe our Intellectual Property Rights;
  3. you engage in conduct that is injurious or potentially harmful to our reputation;
  4. you disclose Confidential Information without consent;
  5. your actions are contrary to our interests; 
  6. we consider that mutual trust and/or confidence no longer exists; or
  7. you fail to comply with any of the other provisions of these Terms or otherwise breach any undertaking, warranty or obligation under these Terms.

If we terminate your access to the Program, we may, at our sole discretion, refund any prorated balance of the Program Fee already paid by you.


You agree to respect our privacy and confidential information, which includes information relating to our business, finances, operations, marketing strategy, administration, technology, clients, customers, employees, contractors or suppliers, along with our intellectual property and other information relating to trade secrets, know-how, systems and processes. Accordingly, unless you have our prior written consent, you will keep any information we choose to share confidential. This also applies to the privacy and confidential information of other Program participants. We will not disclose any information you provide except as set out in these Terms. 

However, these obligations of confidentiality do not apply to any disclosure that:

  1. is for the purpose of performing the Terms or exercising a party’s right under the Terms;
  2. is required by Applicable Law; or
  3. relates to Confidential Information that is publicly available through no fault of the receiving party or its personnel, or was rightfully received from a third party without restriction or breach of any obligation of confidence.


In addition to any other prohibitions, you must not under any circumstances access or otherwise use the Program or its content: 

  1. for any unlawful purpose; 
  2. to solicit others to perform or participate in any unlawful acts; 
  3. to violate any international, federal, or state regulations, rules, laws, or local ordinances; 
  4. to attempt to change, remove,  or otherwise interfere with the Program or any of its Materials; 
  5. to infringe upon any other person’s proprietary rights; or
  6. to send any unsolicited advertising or promotional material, commonly referred to as ‘spam’.


We provide the Program and its content on an ‘as is’ basis, and do not guarantee any specific results from your participation. Your experience will depend on your own commitment, motivation and intent to follow through. Any examples of previous participants’ experiences, including reviews, testimonials or other statements, are provided for illustrative purposes only, and are simply examples of what can be possible. 

You agree that you engage in the Program at your own risk.

Except as expressly permitted by law, we cannot be held liable for:

  1. any loss or damage that you may suffer as a result of your participation;
  2. your inability to participate in the Program for any reason;
  3. your failure to maintain the security of your login details that enable you to access the Program;
  4. the statements or conduct of any third party; or
  5. your reliance on the suggestions or recommendations of any third party or Program participant.

You agree to indemnify us against any loss or damage, including legal costs, related to your breach of these Terms. 


Any content or information provided in the Program is of a general nature only and does not constitute professional advice. We do not purport to be legal or medical practitioners, financial advisors, therapists or any other type of licensed professional and cannot be held liable for any reliance on the information we provide through the Program. No part of the Program is a substitute for obtaining advice that is specific to your individual circumstances from a qualified professional. 

You are responsible for determining whether the Program is right for you. We reserve the right to terminate or suspend your access to the Program at any time should we believe that it is not appropriate for you, or that further professional advice should be sought.

Any reference to other products or services, programs, Programs, processes or other information appearing within the Program does not constitute or imply our endorsement, sponsorship or recommendation in any way.


To the fullest extent permitted by applicable laws, in no event are we, any of our subsidiaries, or any of their shareholders, directors, officers, employees or licensors responsible for any losses and expenses, however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your participation in the Program. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).


To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of the Program in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.


When you apply to take part in the Program, and during your participation, you may be required to provide us with certain personal information (such as contact details) and sensitive information (such as information about your health or finances).

Your privacy is extremely important to us. We will only use your personal information in order to provide you with the Program Entitlements and to communicate with you about the Program. Where you wish to withdraw your consent from email communications, you may simply unsubscribe. Your information will be dealt with in accordance with our Privacy Policy, which is accessible at samlaurabrown.com/privacy-policy.


These Terms will become binding when you agree to these Terms, including by clicking ‘I consent’ or ‘I agree’ or similar, or by purchasing and/or commencing the Program.


Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under Applicable Law, but if any provision of these Terms is held invalid or unenforceable, the remainder of these Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision. 


You cannot assign these Terms, or otherwise deal with the benefit of them or any rights under them, without our prior written consent. We reserve the right to assign or novate the Terms, or otherwise deal with the benefit of them or rights under them, without your consent.


These Terms constitute our entire agreement with you about the Program and supersede all previous agreements, understandings and negotiations.


If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law. The remaining provisions of these Terms will remain in full force and effect.


The performance and enforcement of these Terms will accord with the laws in force in Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.