Support

Having troubles with your account or not finding what you’re looking for?
You’re in the right place! 

Press play to learn how to use PGSD

Check out our PGSD FAQs below.

Support

Welcome to PGSD – we’re so grateful you’re here! To get started, first watch the Welcome Video and then begin working on the Productive Perfectionist Blueprint

Yes! If you don’t have a desktop or simply prefer not to use it, you’ll be able to get the complete PGSD experience from your phone by visiting perfectionistsgettingshitdone.com. We recommend allowing your phone to save your password so you can access PGSD effortlessly.

Want to update your display name to make things feel more personal? Not a problem! Just email us at support@samlaurabrown.com and we’ll get you sorted.

Calls

To get coached live, all you need to do is reply to the reminder email that’s sent out 24 hours before each call. If you aren’t receiving these emails, be sure to check your spam folder. And if you still don’t see them please reach out to support@samlaurabrown.com so we can make sure you do.

You can find all of the call times at the top of the PGSD Calls page.

All replay recordings are saved to the PGSD Calls page within 24 hours of the call taking place.

There are two ways to download audio files in PGSD:

  • Open the audio file page > click on the three black dots at the right hand side on the player > select ‘Download’.
  • Open the audio file page > right click on the player > Save Audio As… > Save.

Still having trouble? Reach out to support@samlaurabrown.com and we’ll help you get things downloaded for on-the-go listening.

Podcast

Here’s how to subscribe to the PGSD Private Podcast:

  • Click here to verify your email and subscribe (note: please sign up with the email address you used to sign up for PGSD)
  • On your phone, open the email you receive from Transistor, our private podcast platform
  • Click the ‘listen now’ button in the email and follow the prompts

If you have any trouble, email us at support@samlaurabrown.com.

If you are using an iPhone please check below instructions:

If you are using an Android please check below instructions:

 

To listen with iPhone you can use:

  • Apple Podcast
  • Overcast
  • Pocket Cast

To listen with Android you can use:

  • Pocket Cast
  • Podcast Addict
  • Podcast Republic

Apps that do not support private podcasting:

  • Spotify
  • Google Play
  • Stitcher
  • iHeartRadio

Payments

PGSD is like a gym membership, which means you have access to everything for as long as you’re a member. If you cancel, your membership your account will be disabled at the end of your billing period and you will no longer be able to login to PGSD.

Any material that you are able to download inside of PGSD is yours to keep! If material is not able to be downloaded it will only be accessible by logging into the membership.

If you are a Founding Member using Teachable, here are the instructions to update your billing information.

Otherwise, please log into PGSD > Dashboard > My Account > Payments and you will be able to update your information there.

Please don’t hesitate to reach out to support@samlaurabrown.com if you have any trouble or questions! We’re happy to help!

As a rule, we do not pause member subscriptions.

Frequently Asked ‘Perfectionist’ Questions

The great thing about PGSD is that there is no such thing as ‘behind’, you can work through everything at your own pace.

You’re not alone! The best thing to do is to post in the PGSD Community to let us know about it (even if you’re usually a lurker). We’re here to help!

To create a thread simply go into our PGSD Community, select a discussion topic and then select ‘Start a new topic’. It’s that easy!

If you’d like to suggest a topic for us to cover please post about it in our PGSD Community or inside of our in the Member Support forum here.

Still not seeing what you’re looking for? Post your question in the Member Support forum here.

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